“As an agency, we were faced with a year where our productivity was low, turnover high, and the state cut our reimbursement rate resulting in a significant deficit. Utilizing the principles learned through our collaboration with PMP, our senior management team approached the many challenges facing the center in a novel way. One of the keys was not just raising our standards, but doing so in a supportive culture that promoted staff leadership and commitment to our mission. Our net result was a 19.6% increase in productivity and a decrease in turnover. This positioned us well to face further economic challenges posed by federal and state cutbacks”
Kathy Welch-Torres, Director of Clinical Services,
Child & Family Guidance Center, Northridge CA

“We faced the daunting task of absorbing about a 6% budget cut.  Our management team made a conscious decision to try to apply what we had learned through PMP.  And instead of everybody trying to protect their own turf, and operate out of their usual silos of service, people really came forward to say what they could contribute in making up the cut.  How we could look at administrative services first, and really focus on keeping our client service delivery system intact and continue to advance working on our quality of services.”
Donna Sabourin, Director,
Washtenaw County Community Support & Treatment Services

“The PMP program has transformed our approach to problem solving the ongoing challenges we face as an executive team in a behavioral health organization.  The PMP program is not a training but rather an experience through which you learn how to tap into the “passion,” of employees, create an environment that promotes team work , encourages creative problem solving, and opens the door for the natural leaders in the organization to step up and help lead. 
The program is so successful because of  Mark and Brad’s passion for their work, their talent for understanding barriers that impede organizational success, and most importantly their ability to create an environment in which people are able to address these barriers and move towards change.” 
Roy Marshall, CEO, Child & Family Guidance Center, Northridge CA

“PMP has served as a leadership consultant, trainer, and coach for me and members of my executive cabinet and senior leadership team. In my nearly 30 years of executive leadership I have encountered scores of management consultants, though none in PMP's league. They are very smart, insightful, and truly committed to the success of their customer. I have found their work to be of enormous benefit to both the organization and to me personally.”
David Guth, CEO, Centerstone America, Nashville, TN

“PMPs persistent coaching brought about open dialogue amongst my partners and helped set the direction for our professional service firm.”
Robert Kleiman, Partner, Virchow Krause & Co, LLC, Southfield, MI

“PMP has worked with our entire leadership group at Community Support and Treatment Services. I firmly believe that they have helped transform our organization from a culture driven by compliance to a culture driven by our commitment to the individuals we serve as a community mental health system. They have coached us as an organization as well as individuals in creating a shared vision across our organization. I highly recommend their services.”
Trish Cortes, Program Administrator, Washtenaw Community Support and Treatment Services, Ypsilanti, MI

“PMP worked with our organization to facilitate a productive and positive change process as we worked in a short window of time, to install a new electronic software system for our medical record and its interface with , managed care and financial system functions . They brought a nice balance of empathy for the staff impacted by the change and the needs of our organization to move forward quickly. The strategies they used with us, elevated our new software implementation task to more than just another new technology installation burden, to one of a personal connection for each user with the vision and mission of our organization.”
Sandra Lindsey, CEO, Saginaw County Community Mental Health Authority, Saginaw, MI

“PMP provides exceptional coaching and consulting in implementation of change management strategies. Their methods are applicable to any industry. Their efforts create growth and lasting strength in organizational leaders at all levels.”
Jeffrey Brown, Executive Director, Oakland County Community Mental Health, Auburn Hills, MI

“My work with Personal Mastery Programs has been incredibly valuable. I have truly transformed my sense of my role in the organization and the role itself. In medicine we are taught a set of skills and a way of relating to others. I used to see myself purely as a practitioner and my value to the organization as a set of tasks to be performed; prescribing, documenting, diagnosing etc. My job as Medical Director was to ensure and help the other Doctors to do the same.
I now see my role as fostering careers of talented people around me to create an organization that has an impact on the way health care is delivered in our world…and we are doing that. I realized that I do not have to be the most charismatic person to be a great leader and that we can change the perception of people with mental illness in our communities; eliminate stigma and help the community understand that people with mental illness can recover.
PMP has helped me radically change my sense of what I am capable of and to own my calling to mental health service.”
Dr. Karen Milner,
Medical Director, Washtenaw County Community Health Organization
Medical Director, Washtenaw County Community Support & Treatment Services
Assoc. Clinical Professor, University of Michigan